Our Privacy Policy and you

Privacy Policy

Effective Date: 24-07-2024

1. Introduction

Welcome to RawDogFoodDirect.com ("we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.rawdogfooddirect.com) and use our mobile application (collectively, the "Services"). By using the Services, you agree to the collection and use of information in accordance with this policy.

If you have any questions about this Privacy Policy, please contact us at info@rawdogfooddirect.com.

2. Information We Collect

We may collect and process the following types of information:

a. Personal Information

- Contact Information: Name, email address, phone number, and postal address.

- Account Information: Username, password, and other registration details.

b. Usage Data

- Technical Data: IP address, browser type, version, time zone setting, browser plug-in types and versions, operating system, and platform.

- Usage Data: Information about how you use our website, products, and services.

c. Transaction Data

- Purchase Information: Details about payments to and from you and other details of products and services you have purchased from us.

3. How We Use Your Information

We use the information we collect in the following ways:

- To Provide and Maintain our Services: Including the creation and management of your account.

- To Process Transactions: Handling your orders, delivering products, processing payments, and communicating with you about your orders.

- To Improve Our Services: Understanding how our website and app are used and to improve their functionality and user experience.

- To Communicate with You: Sending you updates, promotional materials, and other information that may be of interest to you.

- To Ensure Security: Monitoring and verifying your identity to detect and prevent fraud and other security issues.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

- Service Providers: Third parties who provide services on our behalf, such as payment processing, shipping, and customer support.

- Legal Requirements: When we believe disclosure is necessary to comply with a legal obligation or to protect our rights, property, or safety, or that of our users or others.

5. Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

- Access: The right to access and receive a copy of your personal data.

- Rectification: The right to correct any inaccuracies in your personal data.

- Erasure: The right to request the deletion of your personal data.

- Restriction: The right to restrict the processing of your personal data.

- Objection: The right to object to our processing of your personal data.

- Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at info@rawdogfooddirect.com.

7. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at info@rawdogfooddirect.com.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy